At a glance
How do I use my candle or wax melt?
If it’s a candle, go to the product page and click on the “burning tips” tab. Here is a link 😉
If it’s a wax melt, go to the scented wax melt product page and click on the “burning tips” tab. Here is a link 😉
I want to become a retailer; do you have a suitable offer?
Yes, if you’d like to become a Luminante retailer, you can check out the “become a retailer” page.
Can I choose the seeds included in my Luminante gift set?
Luminante focuses on olfactory and visual pleasure as well as the element of surprise; once you’ve selected your scent and container, chance takes care of picking your surprise seeds for you.
My order
How can I track my order's progress?
Click the link in your shipping confirmation email or log in to your customer account to see your order status.
I have an issue with my order or item?
Please send us your request by email at commande@luminante.ca or by using the contact form in the “contact” section of our website.
Can I cancel my order?
Once your order is placed, we cannot cancel it. If you made a mistake, please send us your request by email at commande@luminante.ca or via the contact form in the “contact” section of our website; we will try to stop the delivery once the order is sent and issue a refund. You can then go ahead and place a new order.
My delivery
What are the shipping costs and delivery times?
We offer several shipping options with different rates depending on your location. Please visit our Shipping Page for full details.
How long will my delivery take?
Delivery times depend on the shipping method you chose. You can view all our shipping methods on our “Shipping Information” page.
If you have already placed your order, you can track your delivery on our “Order Tracking” page or by logging into “your customer account.”
Returns
I want to return my package; how do I do that?
You have a 14-day cooling-off period to return items starting from the day the package is delivered. To do so, please send us your request by email at commande@luminante.ca or by using the contact form in the “contact” section of our website.
When will I be refunded?
Refunds can take 10 to 30 business days to appear on your statement, but usually much less. We will always refund the card you used for payment.
Become a partner?
I want to become a partner?
To become a Luminante partner, it’s very simple; we offer solutions tailored to your profile:
– Are you interested in reselling our products?
Do you own a shop or are you a mobile vendor and want to resell our products? Thank you for your interest!
You can visit the “become a retailer” page on our site.
Tell us more about your shop, your business, or your project by sending us an explanatory email via our website’s contact form, and we will get back to you as soon as possible.
– Are you a social committee looking to offer a unique and eco-friendly gift to your teams?
Then tell us more about what you’re looking for by sending us an explanatory email via our website’s contact form, and we will get back to you as soon as possible.
– Are you a company looking to reward your most loyal customers with a surprising and meaningful gift?
Then tell us more about what you’re looking for by sending us an explanatory email via our website’s contact form, and we will get back to you as soon as possible.
