PRIVACY POLICY
Last updated: May 25, 2026
At Luminante, protecting your personal information is a priority. This privacy policy describes how your information is collected, used, and shared when you visit our website or make a purchase of our handcrafted scented candles and wax melts.
SECTION 1 – PERSONAL INFORMATION COLLECTED
Information provided by the user:
When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide us, such as your name, billing and shipping address, phone number, and email address.
Information collected automatically:
When you browse our shop, we also automatically receive your computer’s internet protocol address (IP address), which allows us to obtain details about the browser and operating system you are using.
Email marketing (if applicable):
With your explicit consent, we may send you emails about our shop, our new candle collections, and other updates.
SECTION 2 – CONSENT AND WITHDRAWAL
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we consider that you consent to our collecting your information and using it for that specific purpose only.
If we ask for your personal information for another reason, such as for marketing purposes, we will ask you directly for your explicit consent (opt-in), and you will always have the option to refuse or unsubscribe.
How can I withdraw my consent?
If you change your mind after giving us your consent, you may withdraw your consent for us to contact you, collect your information, or disclose it at any time by contacting us at: bonjour@luminante.ca.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.
SECTION 4 – HOSTING AND PAYMENT SECURITY
Our shop is hosted by HostPapa. Your data is stored in HostPapa’s data storage system, databases, and general application. Your data is kept on a secure server protected by a firewall.
Payments:
If you complete your purchase through a direct payment gateway, Clover will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction information is kept only as long as necessary to finalize your order. Once your order is finalized, the transaction information is deleted. All direct payment gateways adhere to the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies like Visa, MasterCard, American Express, and Discover.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us (such as shipping your packages or processing payments).
However, certain third parties, such as payment gateways, have their own privacy policies. We recommend that you read their policies carefully to understand how your personal information will be handled.
Note on transfers outside Quebec/Canada: Some providers may be located or have facilities located in a different jurisdiction than yours or ours. If you proceed with a transaction, your information could be governed by the laws of the jurisdiction in which that provider or its facilities are located (for example, the United States).
SECTION 6 – SECURITY AND COOKIES
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using SSL protocol and stored with AES-256 encryption.
Cookies used:
- _session_id: Unique session identifier, allows HostPapa to store information about your session (referrer, landing page, etc.).
- _Luminante_visit: No data retained, persists for 30 minutes from the last visit. Used for site statistics analysis.
- _Luminante_uniq: No data retained, expires at midnight the following day. Calculates the number of visits per unique customer.
- cart: Unique identifier, persists for 2 weeks, stores information about your shopping cart.
- _secure_session_id: Unique secure session identifier.
- storefront_digest: Unique identifier, used if the shop has a password to validate visitor access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your province or state of residence (18 in Quebec), and that you have given us your consent to allow any minor dependents of yours to use this website.
SECTION 8 – CHANGES TO THE POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their publication on the website. If we make major changes, we will notify you here so that you know what information we collect and how we use it.
SECTION 9 – PRIVACY OFFICER
For any questions, to access, correct, modify, or delete any personal information we have about you, or to file a complaint, please contact our Privacy Officer:
By email: bonjour@luminante.ca
By mail: Luminante Québec – 555 rue Chabanel O, Suite 301, Montréal, Québec, H2N 2H8 – Canada
